Website terms of use

This page (together with the documents referred to within it) sets out the terms on which you may make use of our website (“our Website”), whether as a guest or as a registered Marsden Fire Safety Ltd customer. Please read these terms of use carefully before you start to use the site.

“You” includes your business or organisation and the individuals within your business or organisation who access our Website on your behalf.


1. Information about us

Marsden Fire Safety Ltd is a subsidiary of holding company Evacuation Equipment (UK) Ltd.

This Website has been developed & designed by Push Code Limited and is operated by Marsden Fire Safety.

2. Accessing our Website

Access to our Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our Website without notice (see below). We will not be liable if for any reason our Website is unavailable at any time or for any period.

From time to time we may restrict access to some parts of our Website, or our entire site, to users who have registered with us.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential and not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

You are responsible for making all arrangements necessary for you to have access to our Website. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these terms, and that they comply with them.

3. Intellectual property rights

Our Website is made available for your information and for use in connection with doing business with Marsden Fire Safety Ltd. You may as part of your use copy electronically and print portions of our Website content for your personal reference but you should not use such access or content to generate direct income of any kind unless specifically authorised by us to do so.

Any other use of materials on this Website (including, without limitation, reproduction for a purpose other than that permitted above and any modification, distribution or republication) without our prior written permission is prohibited. In particular (but without limiting the generality of the above), you may not use any data or information made available on or by our Website in connection with any business or commercial undertaking (whether or not for profit).

All intellectual property rights in all design, text, graphics and other material on our Website and the selection or arrangement of such material in our Website is owned by us and/or our licensors. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

4. Our liability

We do not make any representations, warranties or terms of any kind in respect of our Website or its contents other than those required by law. Due to the nature of the Internet, we do not promise full and error free operation of our Website at all times.

All information and/or data included on our Website is made available for guidance only. Your use of such information and/or data is therefore entirely at your own risk.

We expressly exclude, to the fullest extent permitted by law, all liability of Push Code Limited, our trading brands and businesses and all third parties connected to us and our employees or other representatives, howsoever arising, for any loss suffered as a result of your use of our Website.

Without limiting the generality of the above, to the extent permitted by law, we, other members of our trading group and third parties connected to us hereby expressly exclude:

  • all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity; and
  • any liability for any indirect or consequential loss or damage incurred by any user in connection with our Website or in connection with the use, inability to use, or results of the use of our Website.

None of the above affects our liability for death or personal injury arising from our negligence, fraudulent misrepresentation or any other liability which cannot be excluded or limited under applicable law.

5. Information about you and your visits to our Website

We process information about you in accordance with our Privacy & Cookie Policy. By using our Website, you consent to such processing and you warrant that all data provided by you is accurate.

6. Security

This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line.

When you enter sensitive information (such as credit card number), the information is encrypted and is protected by SSL, the best encryption software in the industry. The security of our site from external attacks by hackers is independently monitored and verified by Comodo on a daily basis.

While SSL encryption is used to protect sensitive information online, we also do everything in our power to protect your information off-line. All information collected, not just the sensitive information mentioned above, is restricted within our offices. Only employees who need the information to perform a specific task (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information.

7. Our Website changes regularly

We may change the content of our Website at any time. Any of the material on our Website may be out of date at any given time, and we are under no obligation to update such material. If the need arises, we may suspend access to our Website, or close it indefinitely.

8. Viruses, hacking and other offences

You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.

9. Links from our Website

Our Website may include links to websites and/or services owned and/or operated by Marsden Fire Safety Ltd Partners and other companies or businesses, suppliers and/or third parties. These are provided for your convenience and we are not responsible for and do not give any warranties or make any representations regarding any such websites and/or services and are not responsible for or liable in relation to the content or your use of such websites (other than to the extent required by law).

10. Jurisdiction and applicable law

The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our Website, although we retain the right to bring proceedings against you, your company or your business for breach of these conditions in your country of residence and or primary place of business or any other relevant country. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

11. Modifications

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our Website.

12. Disclaimer

Whilst every effort is made to keep the information contained on this web-site accurate, neither Marsden Fire Safety Ltd, nor any of its employees, contractors or agents are responsible or liable for any claim, loss or damage which might arise from the use of the information on this site.

Marsden Fire Safety Ltd makes no representation or warranty that use of this Website, or materials downloaded from it, will not cause computer virus infection or other damage to property. You are advised to take your own precautions to ensure that you have adequate measures to prevent any such problems.  It is always wise to run an anti-virus program on all material downloaded from the Internet.

13. Copyright

All material on these pages (unless provided by another URL or otherwise specified) including text, logos, icons, photographs and all other artwork, is copyright of Marsden Fire Safety Ltd, unless permission is granted by the company to electronically copy and print, in hard copy, portions of our site solely for private or educational use within the classroom, provided that no changes are made to the material and that Marsden Fire Safety Ltd is acknowledged as the owner.

Commercial use of this material may only be made with the express, written permission of Marsden Fire Safety Ltd.

Copyright: Marsden Fire Safety Ltd

Terms & Conditions of Sale

The Company – Marsden Fire Safety Ltd is a subsidiary of holding company Evacuation Equipment (UK) Ltd.

1. Acceptance of Orders

All orders received by the Company are subject to the following Terms and Conditions.

No variation in these terms and conditions will be accepted and the Company reserves the right to refuse any order without providing a reason.

2. Pricing and Payment

All prices shown on the website are exclusive of value added tax (VAT); vat will be applied at the current rate on all orders unless a valid Vat exemption form is received and authorised. Although every effort will be made to give advance notice of price increases, the Company reserves the right to change prices and adjust invoices according to the price ruling at the date of dispatch. We also reserve the right to correct clerical omissions and errors at any time.

For account customers ordering off line, payment is to be received by the company within 20 days from the end of month of purchase. Customers without credit accounts are required to pay in full before goods will be released. Payments are accepted by Visa or MasterCard, debit card and BACs transfer. For ‘new’ Marsden Fire Safety Ltd customers the Company reserves the right to request payment in full prior to order dispatch.

3. Quotations

A Quotation by the company shall be valid only for the period stated and if no period is stated, for 30 days from the date of the quotation. A quotation does not constitute a binding contract until the Company has accepted the order by fulfilling the order in full.

4. Deliveries and Carriage

Any delivery dates and times specified by the Company are approximate only. The Customer shall make all arrangements necessary to take delivery of the goods. The Company will not accept responsibility for the suspension or delay in deliveries, nor the consequences there of.

Standard delivery is to the reception desk and/or ground floor at the stated delivery address unless agreed to the contrary between both parties at the time of placing the order. It is the customer’s responsibility to inform the Company of any difficulties in delivering or specific requirements at the time of placing the order.

The Company cannot accept responsibility for delivery problems resulting from the information supplied by the customer being incorrect or incomplete.

Delivery is free to addresses within the UK, for orders over £250 excluding Vat. Orders below £250 excluding Vat will incur a £7.50 (ex.Vat) small order handling charge. For deliveries outside of the UK, please contact Marsden Fire Safety for shipping quote.

Please check that deliveries are correct, undamaged and that the correct number of packages have been delivered before providing a signature. Any discrepancy or damage must be notified to Marsden Fire Safety Ltd within three working days.  If you wish to place an order from outside the UK please contact us before purchasing, to arrange collection or onward delivery yourself.

The Company will endeavour to dispatch the order within the advertised time frame, however the Company cannot accept responsibility for any unforeseen delays. The Company will contact the Customer advising of any known delay, however this will obviously not occur if the delay is not known.

5. Cancellation and Variation of Orders

The Company will use reasonable endeavour to meet customers’ individual requirements but the company shall be under no obligation to accept cancellation or amendment to any order or any part of an order. Where the Company agrees such cancellation or amendment to an Order, it is on the understanding that a cancellation or amendment fee may be levied.

6. Warranty and Warranty Period

Goods are supplied according to the descriptions and specifications where applicable outlined on the Company website. The Company gives no warranty and makes no representation as to the suitability of any goods for any particular purpose unless expressly given. Where goods are supplied with the benefit of a warranty, the warranty will only continue to apply providing correct operation, cleaning and handling has been in line with the manufacturer’s guidelines.

7. Retention of Title

All goods supplied by the Company remain Company property until such time as payment has cleared for aforementioned goods. The risk in goods sold to the customer shall pass to the customer upon tender for delivery.

8. Returns Policy

Goods Sold Online

In the event that the customer is not satisfied with the goods, but the goods are not defective:

  • The Customer must notify the Company within 5 working days of receipt of goods, their intention to request a product return by email, letter or telephone.
  • Goods must be returned in their original condition and/or packaging
  • Goods will be collected by a courier authorised by the Company
  • Goods authorised and accepted by Marsden Fire Safety Ltd for credit or return will incur a £10.00 handling charge per package.

The following goods cannot be returned should you simply change your mind including:

  • CDs, DVDs or software if you have broken the seal on the wrapping; tailor-made or personalized goods.
Goods Sold other than Online

Goods are not supplied on a sale or return basis, but if goods are accepted for return this is subject to the customer accepting the following procedure and conditions:

  • The Customer must notify the Company within 3 working days of receipt of goods, their intention to request a product return by email, letter or telephone.
  • Goods must be returned in their original condition or packaging
  • Goods will be collected by a courier authorised by the Company
  • Goods authorised and accepted by Marsden Fire Safety Ltd for credit or return will incur a £10.00 handling charge per package
  • No replacements are available whilst goods are exchanged, replaced or repaired
  • The Company is bound by the manufacturers terms and reserves the right to raise a reasonable minimum 10% restocking charge

In the event that the customer is not satisfied with the goods, but the goods are not defective, the Company reserves the right to refuse the return of the goods at their absolute discretion.

The following category of goods will not be accepted for return:

  • Goods which are single use, soiled, body worn, tailor-made or personalised goods
  • Goods damaged due to misuse or unauthorised repair
  • Opened/partly used goods or where the seals/labels have been removed on CDs, DVDs or software
  • Goods damaged by fire, water or smoke

9.  Complaints

Marsden Fire Safety Ltd take all complaints very seriously. Whilst we will always strive to do everything correctly, unfortunately errors can still occur.  Please notify us of any complaints by e-mailing us at and we will investigate the issue for you.  We will acknowledge your complaint within 5 working days and advise you about the length of time it will take to resolve it, by keeping you informed throughout the process. Your complaint will be treated confidentially.

10. Restriction & Exclusion of Liability

The customer must check at the time of delivery that products are correct and undamaged before providing a signature. No liability is accepted for any loss or damage arising from delays in delivery.

If any products supplied by the Company prove on inspection at the time of delivery to be defective in material or manufacture the Company undertakes at its descretion to replace the same or refund to the Customer the price of the defective products

Where the Company is liable to the Customer for any loss or damage suffered by the Customer in accordance with these Terms and Conditions, the Company’s liability will under no circumstances exceed the cost of replacement of the defective products or the price paid by the Customer for the defective products in question (whichever is lower)

The Company shall not be liable for any loss of profit (whether direct or indirect or consequential), nor any indirect or consequential loss whatsoever suffered by the Customer, whether this loss arises from a breach of a duty in contract or in tort or in any other way, without limitation including any such loss arising from the Company’s negligence

Nothing in these Terms and Conditions seeks to limit or exclude the Company’s liability in any way for death or personal injury resulting from the negligence of the Company or its employees, nor does the Company seek to limit or exclude liability in circumstances of fraud. Nothing in these Terms and Conditions shall affect the statutory rights of a person dealing with the Company as a customer

11. Force Majeure

The Company shall not be liable for any delay, loss or damage or other failure to perform any part of the Contract caused by circumstances beyond the Company’s control, whether an Act of God or otherwise.

12. Jurisdiction and Applicable Law

These terms and conditions and the rights and obligations of the parties to the contract shall be governed, interpreted and construed solely in accordance with the law of England and Wales.

13. Products

Every reasonable care has been taken to ensure that the descriptions are accurate, however specifications may change. Sometimes product specifications from the manufacturer change. In such instances we will do our best to offer you an alternative and will inform you at the time of ordering. All sizes and measurements are approximate but we do try to make sure they are as accurate as possible. On the rare occasion when there is an error on the website, we will do our best to inform you at the time you order. Sometimes we may experience problems with the supply of certain products and may therefore provide a substitute of the same or better quality at the same price. Please note pictures are for illustration purposes only.

14. Use of Your Personal Information

We may use information about you as follows

  • To fulfil our agreement with you, including administering any accounts, processing and obtaining payment.
  • To analyze and profile your shopping preferences (e.g. market, customer and product analysis) to enable us to review, develop and improve the products and services that we offer and enable us to provide you and other customers with relevant information through our marketing programme. We may use your information to make decisions about you using computerised technology, for example, automatically selecting products or services that we think will interest you from the products we have. We may keep you informed of such products and services (including special offers, discounts, competitions and so on) by any of the following methods: email, telephone or post (including products and services of other companies and organisations) which we consider may be of interest to you.
  • We will not disclose or pass on your information to any 3rd party unless we are required by law or if we believe action is necessary for fraud, cyber-crime or to protect the website, rights and personal safety of person(s).

15. On-Line Ordering

The information provided on the Marsden Fire Safety Ltd Website is intended to be used only by the customer. The Company does not authorise the use of such information for any purpose other than your use as immediate consumer and prohibits the use of this information for commercial purposes. Our on-line registration process requires you to submit a password which will you will need to access your account. You will be responsible for the security of this password. The Company will not be liable for any loss resulting from the misuse of your password. Orders placed on the internet shall be mere offers to purchase and shall not be accepted or binding upon the company until confirmed or acknowledged in writing by the company by means of invoice or statement confirming acceptance of your order or by despatch of goods to you.

16. Tax Charges

For orders made from the UK 20% Vat is added.

Please call us if you wish to place an order with overseas delivery.